Before Support

Need a hand with Before? Email admin@gradzyl.co.uk. Please include your device type, app version and a short description of the issue. Do not send passwords or sensitive information.

Where are my plans saved?

Before is designed to store your plans locally on your device. It does not require an account. Removing the app or losing access to your device may remove local plans; Before does not provide a cloud backup or cross-device sync service.

How does the free version work?

You can keep up to three active plans for free. Before Pro unlocks unlimited plans and additional features.

How do I restore Before Pro?

Open Before, go to Settings and select the option to restore purchases. Use the same Apple Account that originally bought Pro. If restoration fails, contact support with the error message; please do not email payment card details.

Why didn't I get a reminder?

Check that notifications are enabled for Before in your device settings. Reminder delivery also depends on your device's notification settings and operating system.

Can I request a refund?

Purchases are processed by Apple. You can request a refund using Apple's Report a Problem service.

Privacy questions

Read our Privacy Policy or email admin@gradzyl.co.uk.